We have answers for your frequently asked questions. B & G HVAC in Marshalltown can answer all your HVAC-related questions. Before you get on the phone, look to see if we already responded to your question online. If you don’t see your question listed or want more information on a particular topic, give us a call at 641-752-3429. Our staff can give you the information you’re looking for in an instant. Why does my home comfort system need regular maintenance? Like any product you want to keep in good shape, HVAC equipment requires proper care in order to give you the greatest benefits. Trained professionals can service your heating and cooling products to make sure they’re working at their greatest potential and help prevent more expensive repairs in the middle of the hottest or coldest months of the year. Where can I find prices for Lennox products? B & G HVAC in Marshalltown can price out individual systems or multiple home comfort products for you. Call 641-752-3429 to hear more. What is two-stage heating? With two-stage heating, furnaces may run on two different levels: high and low. Since you can heat your home on the low setting most of the time, a two-stage furnace can work longer and more efficiently. Two-stage heating also works more quietly than traditional furnaces and can provide more even heat distribution and fewer temperature swings. What is Precise Comfort™ technology? Precise Comfort™ technology is an operating and control system used in Lennox furnaces. The technology can automatically adjust heat by increments as tiny as 1 percent, boosting energy efficiency and helping you experience more comfort. Will my new furnace work differently than my old one? Modern furnaces are developed with a host of innovative features older furnaces don’t have. Today’s heating systems give you more even heating and are better at governing airflow. Although the air coming out of your vents may seem cooler than your old furnace, the airflow is much better and more efficient. Another perk of modern furnaces is their ability to work with other HVAC products as part of a high-efficiency whole home comfort system. When combined with a high-efficiency air conditioner, furnace blowers can more easily accommodate add-on cooling. Other innovations, such as Precise Comfort™ technology and variable speed motors, will help your furnace run more efficiently and quieter than ever. What is the energy efficiency standard for air conditioners? The Department of Energy recently boosted the minimum efficiency levels for air conditions, and the standards vary by region. Contact B & G HVAC at 641-752-3429 to find the requirements for the Marshalltown area. How can I reduce my energy costs? Heating and cooling makes up a significant portion of your monthly utility bill. Getting new HVAC equipment with high efficiency ratings, such as SEER for air conditioners and AFUE for furnaces, is a simple step that can go a long way in decreasing energy output. Beyond these ratings, also ponder: Routine maintenance – regularly having a professional tune-up your equipment will keep it working at its peak potential. Adding a zoning system – by focusing your heating and cooling on the rooms you use most frequently, you won’t have to pay to heat or cool areas of your home that aren’t used regularly. Installing a programmable thermostat – the Department of Energy estimates that a programmable thermostat can reduce heating costs by up to 35 percent and cooling costs by up to 25 percent. Leave it up to your thermostat to turn down the heat when you’re not around and bring it back up to your preferred temperature when you’re home. Why should I buy a Lennox product? There are a number of reasons to choose Lennox, but the top three are: Lennox is a name you know and trust – known throughout the world for quality HVAC products, you can rest assured Lennox will provide you with high quality equipment. Innovative and high quality products – Lennox has been on the leading edge of innovation in the heating and cooling industry for years. High quality furnaces, air conditioners and home comfort systems include innovative features to help your home stay more comfortable and energy efficient. Reputation of excellence – high quality products are not the only arena Lennox excels in. Lennox dealers, like B & G HVAC, offer high quality service at all times, from your first consultation to your routine maintenance appointments. How can I improve my home’s indoor air quality? Strategies to improve your indoor air quality can be as easy as vacuuming your home to something as large as replacing a new ventilation system. Overall, good IAQ has four strategies: Eliminate – decrease the pollutants floating in your air by cleaning your home regularly, particularly vacuuming carpet, washing linens and safely storing household chemicals. Ventilate – make sure your home is well-ventilated to move airborne pollutants out of your home. In newer homes, well-done insulation will prevent ventilation, so Lennox systems such as the Healthy Climate® ventilation system can help. These systems bring fresh air from outside into your home and direct the stale air out. Clean – proper air filters, such as our Healthy Climate® air filters, will ensure even the smallest particles don’t get through and are let out into your home. Germicidal lights can kill the germs that do make it through, and purification systems like the PureAir™ will help destroy odors and chemical vapors. Monitor – keep your humidity levels in check with a programmable thermostat. High temperatures and humidity levels can increase concentrations of mold, mildew and germs. A programmable thermostat will ensure your home is comfortable without letting humidity get out of control. How do I know which indoor air quality product will work best for my home? Try using our Healthy Solution Finder, where you can select the indoor air quality problems that affect your home. After you pick the items that apply, the system will show the IAQ products that fit your needs. You can also call B & G HVAC and walk our techs through some of the problems you experience. They can evaluate your home and needs and provide options and explanations. How does an air conditioner work? It may come as a surprise that air conditioners don’t technically make your home cooler; they actually remove the hot air and move it outside. This hot air moves across a refrigerant coil on the indoor unit and then is sent to the outdoor unit where it is released. Your air conditioner pushes as much hot air outside as is necessary to reach the temperature you have set on your thermostat. What is the minimum energy efficiency standard for air conditioners in my state? Different regions have different minimum energy efficiency standards. Additionally, air conditioners, heat pumps and packaged units made after Jan. 1, 2015, have higher minimum efficiency levels than equipment manufactured prior to that date. The team at B & G HVAC can help you find out the minimum requirements for Marshalltown, let you know if your current products meets those requirements or help you find a replacement air conditioner that does. How can I confirm the model and serial numbers for my cooling unit? Your system’s service panel has a white label on it, with your system’s model and serial numbers at the top. M/N stands for model number and S/N is the serial number. What size equipment do I need for my home? Since equipment size needs are different for every home, the best way to find out the right size equipment for your home is to have a technician from B & G HVAC come out to perform load calculation tests. The tests take things like square footage, insulation value and amount, and more into account to determine your home’s individual HVAC equipment needs. Can frost, ice, dirt or other debris keep the outdoor unit of my cooling system from operating effectively? Yes – debris can affect your system’s ability to function effectively. It’s common for heat pumps to have frost or ice on them in the colder months, but many include defrost controls so they can work efficiently regardless of the weather conditions. What is two-stage cooling? When a cooling systems has two-stage cooling, it means that there are two levels of operation. This allows the system to work as efficiently as possible since there is one level for milder weather and one for harsher weather that demands the system work harder. Two-stage cooling also enables slight temperature changes so you don’t experience extreme differences in temperature. Aside from better efficiency, other benefits of two-stage cooling include quieter operation and improved humidity control. Why is my cooling unit freezing up? Your system could be freezing up for a couple of reasons, but the most typical are dirty filters, low refrigerant, a dirty evaporator coil and/or a faulty blower motor. Changing a filter is something any homeowner take care of; however, you’ll want to call the professionals at B & G HVAC at 641-752-3429 for other problems or if you have other questions or concerns. What is the best thermostat to use for my cooling system? B & G HVAC has a number of great thermostat options for your HVAC systems. The best thermostat for you will depend on a couple variables, such as whether you want one that’s programmable or not. No matter what kind of thermostat you’d like – or if you’re in the market for something that can fit with a home automation system – call B & G HVAC to hear about which thermostats you can choose from. Our team will help you find one that’s right for your system, your family’s needs and your budget. What is a heat pump? A heat pump covers both your home’s heating and cooling needs, offering you one HVAC system that can be used in all four seasons. Throughout the warmer months, heat pumps act like an air conditioner, capturing the hot air from inside your home and directing it outside; in the cooler months, this process is reversed. Heat pumps can be very energy efficient and may produce two to three times more heat than the energy it uses. When replacing the outdoor unit, should the indoor unit also be replaced? At B & G HVAC, we do recommend replacing both your indoor and outdoor units at the same time because: Outdoor systems are now built to work with their matching indoor system for the most efficiency. When you replace one system but not the other, you may not see the same energy savings as if you had replaced them together. Thanks to technological innovation, newer systems mean better efficiency. This is true for HVAC products as well. While the advancements focus on improved heating and cooling efficiency, they also include benefits such as better air handling, filtering and noise reduction. If your heating and cooling systems are 10+ years old, they need to be replaced. Older models have outdated technology that is likely costing you money due to poor efficiency. So by replacing your indoor system at the same time as your outdoor equipment, both your systems will provide better energy efficiency that helps you reduce your energy bills and keep your home more comfortable. Is there a way to tell if my solar HVAC system is performing at its maximum potential? Yes. Your SunSource® Home Energy System has a communication module that sends the system’s performance data to a website. The website includes information about your system’s status, energy production and environmental benefits, as well as carbon offsets in real time. Does the SunSource® communication module need an Internet connection? Yes, you will need an Internet connection if you want to utilize the system’s online monitoring system. The system enables you to view energy production and environmental information. The monitoring service is provided at no cost for five years, and the performance-monitoring website is offered by an independent third party, Enphase Energy Inc. Do I need to clean off my solar modules? Rain will clean the modules naturally in most areas; however, if you live in a dusty area, you could see improved performance after periodically spraying the modules with water. Please note that high-pressure hoses and detergents should never be used to clean solar modules, as they can damage the product. Which thermostat is best for my heating and cooling system? B & G HVAC can help you find the right thermostat for you based on your home and current heating and cooling equipment. We carry a number of programmable and nonprogrammable thermostats, which can help improve the efficiency of your home’s furnace and/or air conditioner. Browse our thermostats or give us a call at 641-752-3429 for more information. How can I improve my utility costs? Your heating and cooling equipment can contribute significantly to your monthly energy costs. However, these costs can be decreased with innovative and high efficiency products from Lennox®. You’ll want to look for high SEER and AFUE ratings when you’re ready to purchase a new air conditioner or furnace, respectively, as higher SEER and AFUE ratings mean higher efficiency products. If you’re not buying new heating and cooling equipment, consider factors such as: 1. Maintenance: Furnaces, air conditioners and other HVAC equipment run more efficiently when they are regularly maintained. 2. Zoning: When portions of your home are rarely used, you’re spending more money to heat or cool them to the same temperature as the rest of the house. A zoning system lets you section off different portions of your home and control the temperature by each area. 3. Programmable Thermostats: Programmable thermostats can help you reduce your heating costs by 35 percent and your cooling costs by 25 percent, according to the U.S. Department of Energy. Why should I buy a zoning system? A zoning system enables you to divide your home and heat or cool each space differently. While these systems work well for houses that have parts that are rarely used, they can also be helpful in situations where you and your family disagree on the temperature in various areas of your home. There are a collection of additional pluses of zoning systems, including efficiency and comfort. Browse our selection of zoning systems or give B & G HVAC a call to see how a zoning system could fit in your home.